Saving Time and Resources in Day-to-Day Approvals with Tressl's CrossingCloud Solution

When a leading Canadian Telecom provider faced a flood of infrastructure crossing requests, their small team quickly became overwhelmed. With a manual, email-based process and a growing backlog stretching up to eight weeks, internal resources were stretched thin and stakeholder frustration was mounting. They needed a solution that could accelerate approvals, improve communication, and reduce administrative drag - without adding headcount or risking compliance.

THE OPPORTUNITY

One of Canada’s leading Telecom providers - serving millions coast to coast - was overwhelmed by a surge in land crossing and disturbance requests.

With a small team and a manual approval process, they faced;

• Mounting delays
• Frustrated stakeholders
• Backlog stretching up to 8 weeks

THE OBJECTIVE

Accelerate approvals, eliminate bottlenecks, and modernize communications - without adding headcount or compromising compliance.

THE SOLUTION

A Process Fit For a Communications Leader

Tressl deployed CrossingsCloud, a purpose-built, cloud-based solution designed to streamline the application, approval, and communication process around infrastructure crossings. The solution was deployed in two focused phases;

Phase 1

Applicants were rerouted to the CrossingsCloud portal, where re-submitted requests were processed within hours - clearing a backlog of 200+ applications in just three days by a single analyst.

Phase 2

With real-time feedback and platform refinements, Tressl further reduced turnaround times for the Telecom  provider across standard crossing types - by up to 7.5x. That’s a reduced processing time of 60 - 75 minutes to 10 minutes!

In a matter of weeks, the provider’s Crossing Analysts were able to redirect their focus to other departmental tasks.

THE IMPACT

With CrossingsCloud in place, the provider’s Crossing Analysts reclaimed over an hour per day, thanks to a significant drop in status inquiries (from 8–10 down to 1–2 per day). Routine approvals that once took over an hour now take just minutes.

What began as a strain on operations is now a model of efficiency - freeing the Telecom provider’s team to focus on higher-value work while ensuring faster, more transparent service for applicants.

Ready to Rethink Routine?

This case study is proof that with the right tools, even the most resource-constrained teams can achieve outsized impact. CrossingsCloud helped a national Telecom leader reclaim time, reduce friction, and elevate service—all without expanding headcount or compromising compliance.

If you're ready to modernize your crossing approvals, we’re here to help.

Let’s talk.

‍

‍

‍

‍